All tickets issued by New Zealand Cricket (Incorporated) (“NZC”) for International Cricket Matches, are issued on the terms and conditions set out below ("Conditions"):

1. Venue Rules and Regulations: These Conditions are deemed to incorporate the rules and regulations of the ticketer ticketing the Match and the Venue at which the Match is played ("Venue Regulations"). You agree to comply with any policies, procedures or reasonable instructions notified to you by NZC or a Venue in relation to your attendance in the Venue. In case of any conflict between these Conditions and such Venue Regulations, these Conditions will prevail.

1. Acceptance of Conditions: Any person who purchases, possesses and/or uses or attempts to use any Ticket shall be deemed to have accepted, and agreed to comply with, these Conditions. Any individual purchasing a Ticket for a third party shall be deemed to be acting with the authority of each Ticket Holder for whom they are making that purchase, including acting with the authority of each such Ticket Holder to agree to these Conditions on their behalf.

1. Breach of Conditions: A breach of any of these Conditions may, in addition to any other remedy NZC may have, and even if the Ticket Holder did not have notice of the condition or the breach, result in refusal of entry, eviction/expulsion from the Venue, cancellation or voiding of the Ticket and the cancellation of any other Tickets held or purchased for the same Match or any other NZC Matches without refund or compensation of any kind. NZC and/or stewards, security, safety personnel and/or any other persons legally authorised to take such steps at the Venue (“Authorised Persons”) may use reasonable force to stop and/or remove any patron in breach of these Conditions.

In addition, NZC may impose sanctions including, but not limited to, banning or prohibiting the original purchaser from purchasing Tickets to future Matches or refusing to sell or supply Tickets in future to persons found to have breached these Conditions.  Such actions are without prejudice to other remedies which may include a fine and/or legal action.

1. Conditions of Entry: Ticket Holders agree that it is an essential condition of issuance of Tickets and the right of admission to the Match conferred on the Ticket Holder that any person at, or entering, the Venue is, without limitation, expressly prohibited from:

• selling, licencing or otherwise publishing, disseminating or reproducing for a commercial purpose, whether in whole or in part, any recordings taken or made inside the Venue (including, without limitation, photographs, video recordings or sound recordings) without the prior written consent of NZC;
• broadcasting or narrowcasting by any means whatsoever (including, without limitation, by way of mobile telephone, modem or other device) any images, sounds, data, results or commentary of or concerning any of the matches or other activities at the Venue without the prior written consent of NZC;
• reselling any Tickets at a premium or to use any of them for advertising, promotional or other commercial purposes without the prior written consent of NZC.  If a Ticket is sold or used in contravention of this condition, the bearer of the Ticket will be denied admission to the Venue;
• engaging in any conduct, acting towards or speak to any player, umpire, referee or other official or other spectators in a manner which offends, insults, humiliates, intimidates, threatens, disparages or vilifies in any manner whatsoever;
• any of the following:
• engaging in ambush marketing;
• displaying commercial or offensive signage;
• selling any goods or services;
• holding or bringing any prohibited or restricted items, including alcohol, weapons, glass, cans, fireworks, missiles or any other items which, in the reasonable view of NZC (or Authorised Persons) are or could be considered dangerous into the venue;
• propelling any object onto the playing surface/area prior to, during, or after any Match;
• wearing or giving away political, advertising or promotional materials;
• without official authority, entering, attempting to enter the playing arena, assisting, encouraging, inducing or soliciting any other person to enter or attempt to enter the playing arena;
• using:
1. any electronic device to engage in any online betting activities in relation to the result, progress, conduct or any other aspect of a match taking place at the Venue; or
2. any electronic device to communicate or transmit any form of commentary, data or other material in relation to a Match for any commercial purposes; or
3. in any way, or seeking to in any way, improperly influence the result, progress, conduct or any other aspect of any Match or offer to any third party any bribe or other reward to engage in such activities.

If I am suspected of acting or assisting someone acting in breach of this condition, I am deemed to have unconditionally accepted and agreed that I will fully cooperate with any enquiries made by NZC, the International Cricket Council, official cricket authorities and any relevant police and crime prevention authorities (including by providing my name and address, an explanation for my suspicious conduct, and being photographed and/or filmed), for the purposes of any criminal investigations or other legal proceedings and/or in connection with any investigation into a potential breach of this condition or domestic or international cricket anti-corruption rules.

1. Inappropriate Conduct: You must not engage in any conduct (whether through the use of language, gestures or otherwise) which is likely to offend, insult, humiliate, intimidate, threaten, disparage or vilify any other person (including players, match officials, other officials or spectators) on the basis on their race, religion, culture, colour, descent, nationality, ethnic origin, sex, gender, sexual orientation, disability, marital status and/or maternity status. Such conduct will not be tolerated. You acknowledge that the failure to comply with this condition may result in the imposition of other sanctions (such as being banned from the Venue in the future) and possible further action including without limitation criminal prosecution. 

1. Venue Photography Consent: In addition to the conditions set out above, it is a condition of entry to some Venues for International Cricket matches that Ticket Holders agree to being photographed, filmed and recorded as a NZC Ticket Holder. In order to enhance security surveillance equipment, including security cameras, are used in and around the Venue. Ticket Holders also consent to use of any film, image or recording of themselves at the match or at the Venue at the discretion of NZC, its commercial partners, broadcasters, media and news agencies, and law enforcement agencies without compensation or further notice. The collection, use and disclosure of any such film, images or recordings will be in accordance with applicable laws.

1. Liability: Any person attending a Match acknowledges that his/her presence and/or movement in and around the Venue is at his/her own risk and that to the maximum extent permitted by law, NZC, Authorised Persons or any other relevant body cannot be held liable for any loss and/or harm except that which is caused by negligence, breach of these terms or wilful misconduct of NZC, Authorised Persons or any other relevant body, including but not limited to bodily or mental harm, personal property damage or loss, or any other loss and/or harm arising from and/or occurring during attendance at the Venue, and without limitation to the foregoing, no claim, complaint or proceeding will be brought by Ticket Holders in relation to the same.

1. Defined Terms: In these Conditions, unless the context otherwise requires:

• Match means a BLACKCAPS or WHITE FERNS match played under the administrative control of NZC in New Zealand, the particulars of which are detailed on the Ticket;
• Ticket means a ticket (or tickets) giving right of entrance to a particular Match at a particular Venue in accordance with the information stated thereon;
• Ticket Conditions means the terms printed on the back of or accompanying each Ticket;
• Ticket Holder means any individual holding or who has held, a Ticket, including without limitation, the person to whom the Ticket was issued; and
• Venue means the stadium and/or venue hosting any of the Matches.

Current refund terms and conditions

International Matches Refund Policy

This policy only applies in respect of Tickets purchased to a Match.

This policy does not apply to corporate hospitality products; please instead refer to the Corporate Hospitality Conditions set by the Major Association providing the hospitality portion of the ticket.

When a match is affected by inclement weather, or light, New Zealand Cricket will refund a portion of ticket price based on the following terms and conditions:

ODI & T20i

*Less any applicable Stadium levies
** Please note: For the purposes of this policy the question of whether a “result” has been recorded will be determined by the Laws of Cricket (as in force at the relevant time).

Please note:

Double-header match day (where two matches are scheduled to be played at the same venue on the same day) – you will be eligible for a refund of 100% of the ticket value if less than 10 overs are completed in total (across the two matches) and no result is recorded for either match.

Test Match

*Less any applicable Stadium and ticket levies
** Please note: For the purposes of this policy the question of whether a “result” has been recorded will be determined by the Laws of Cricket (as in force at the relevant time).

Test Match Pass

*Less any applicable Stadium levies
** Please note: For the purposes of this policy the question of whether a “result” has been recorded will be determined by the Laws of Cricket (as in force at the relevant time).

Please note: Entry to Day 5 of a Test match (if applicable) is granted free of charge for Test Match Pass holders and is therefore excluded from a refund.

Refunds for other reasons

You will be eligible for a refund of 100% of the Ticket Value of the Ticket if:
- the Match is cancelled in advance of the Match date;
- the Ticket is for a Match that is rescheduled to another Venue; 
- the Ticket is for a Match rescheduled to another date (at the same venue); or
- you're entitled to a refund under Applicable Law.
Please note that no refunds will be payable where the start time for any Match is moved or otherwise delayed - as long as the Match takes place on the date originally scheduled as set out on the Ticket. 

Rescheduled Matches

If a match is rescheduled to another date at the same venue, you do have options and can:
- use the existing Ticket for the rescheduled Match; or
- get a refund of the Ticket Value.

If you have a venue membership or other type of membership, please check the terms and conditions of purchase as they may be different. 

Conditions of Refund

- NZC does not guarantee that the Match for which a Ticket is issued will take place at the date, time and Venue indicated on the Ticket.
- NZC reserves the right to make alterations to the time, date and Venue of any Match or the seating number referred to on a Ticket in the event of unforeseen or other circumstances, including (without limitation), force majeure, safety and security concerns, weather or playing conditions, or decisions from any competent authority. In the event of such alteration, NZC (including any applicable Ticketing Agency) will not be liable to you or any other person for any costs, expenses or other losses resulting from such alteration, except to the extent set out in the Ticket refund policy.
- A Ticket will not be refunded and you will not be entitled to any refund and/or compensation from NZC:
(a) if a Match is completed early in the normal course of play (i.e. completed in accordance with the rules for the Match, as determined by NZC);
(b) if the Ticket is lost, stolen, defaced or otherwise unused; or
(c) if your entrance to a Match is delayed, including but not limited to reasons of public transport, road closures, other means of transportation, security inspections and/or other external factors.

- NZC will not be required to refund any fees or charges paid in addition to the Ticket Value of the Ticket (for example, any Service/Delivery Fee, merchant charges or other foreign exchange charges). No interest or costs will be payable in respect of any monies refunded.
- NZC will not be liable for any associated costs, expenses or loss (including, without limitation, any indirect and/or consequential loss, such as for travel to the Venue or any accommodation costs).
- No refund(s) will be payable in relation to any Ticket(s) which, for whatever reason, were provided free of charge.
- No refunds will be payable if you or any Ticket holder is refused entry to, or removed from, a Venue by reason of a breach of the Ticket and Entry Conditions.
- NZC cannot provide refunds or any form of compensation for tickets purchased through non-authorized ticket sellers.
- NZC reserves the right to make amendments to this policy from time to time at its sole discretion and without notice. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase.


Domestic Matches

See refund policy for the Dream 11 Super Smash.


How to request a refund:

For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. If the credit card you used to purchase has expired, please make a note of this in the email so a Ticketek representative can contact you for new details. If you purchased at a Ticketek agency using EFTPOS or cash then please provide bank details so Ticketek can refund you directly. Please do not provide credit card details in emails. Tickets must be received within 30 days of the date the game was scheduled to be played.

If you would prefer to send your refund request by post, please send it to Ticketek New Zealand Limited ('Ticketek'), PO Box 6334, Wellington.

Any tickets received by the ticket agency or by Ticketek outside the period specified above will not be eligible for any refund and no responsibility will be accepted by Ticketek or New Zealand Cricket in respect of such applications for refund.

ADMISSION TO ANY EVENT IS SUBJECT TO THE SELLER'S AND THE VENUE'S TERMS OF ADMISSION.