Terms and Conditions

Current terms & conditions of ground entry for international matches.

It is a condition of entry to the Venue for International Cricket matches that patrons agree:

  1. Not to sell, licence or otherwise publish, disseminate or reproduce for a commercial purpose, whether in whole or in part, any recordings taken or made inside the Venue (including, without limitation, photographs, video recordings or sound recordings) without the prior written consent of New Zealand Cricket;
  2. Not to broadcast or narrowcast by any means whatsoever (including, without limitation, by way of mobile telephone, modem or other device) any images, sounds, data, results or commentary of or concerning any of the matches or other activities at the Venue without the prior written consent of New Zealand Cricket;
  3. Not to resell any tickets to the matches played at the Venue at a premium or to use any of them for advertising, promotional or other commercial purposes without the prior written consent of New Zealand Cricket.  Note: if the ticket is sold or used in contravention of this condition, the bearer of the ticket will be denied admission to the Venue;
  4. Not to engage in any conduct, act towards or speak to any player, umpire, referee or other official or other spectators in a manner which offends, insults, humiliates, intimidates, threatens, disparages or vilifies in any manner whatsoever;
  5. Not to do any of the following: (i) engage in ambush marketing; (ii) display commercial or offensive signage; (iii) sell any goods or services; (iv) bring alcohol, weapons, glass, cans, fireworks, missiles or any other items which, in the reasonable view of New Zealand Cricket or its agents, are or could be considered dangerous into the venue (v) wear or give away political, advertising or promotional materials; (vi) attempt to enter the playing arena; and
  6. To abide by any terms of entry into the Venue prescribed by the Venue owner/manager, to the extent those terms of entry do not conflict with the conditions set out above.
  7. To being photographed, filmed and recorded as a New Zealand Cricket patron. Acknowledge that in order to enhance security, surveillance equipment (including security cameras) are used in and around the Venue. Patrons also consent to use of any film, image or recording of themselves at the match or at the Venue at the discretion of New Zealand Cricket, its commercial partners, broadcasters, media and news agencies, and law enforcement agencies without compensation or further notice.
  8. Not to (i) use any electronic device to engage in any online betting activities in relation to the result, progress, conduct or any other aspect of a match taking place at the Venue; or (ii) use any electronic device to communicate or transmit any form of commentary, data or other material in relation to a match taking place at the Venue for any commercial purposes; or (iii) in any way, or seek to in any way, improperly influence the result, progress, conduct or any other aspect of any match taking place at the Venue or offer to any third party any bribe or other reward to engage in such activities. If I am suspected of acting or assisting someone acting in breach of this condition I am deemed to have unconditionally accepted and agreed that I will fully cooperate with any enquiries made by New Zealand Cricket, the International Cricket Council, official cricket authorities and any relevant police and crime prevention authorities (including by providing my name and address, an explanation for my suspicious conduct, and being photographed and/or filmed), for the purposes of any criminal investigations or other legal proceedings and/or in connection with any investigation into a potential breach of this condition or domestic or international cricket anti-corruption rules.
  9. It’s not uncommon for the cricket ball to be hit into areas where fans are. Please stay safe by keeping your eye on the ball, and remind your friends and family to do the same.

New Zealand Cricket reserves the right to eject any patron from the Venue and/or claim damages from any patron who breaches any of the above conditions.

Special Terms and Conditions Relating to COVID-19

Schedule may change in response to COVID-19 alert level restrictions. 

1. The primary Ticket Holder is responsible for knowing the contact details of all attendees they provide a ticket to (including their full name, contact email, and contact phone number). In the event that a Ticket Holder is contacted directly by the Ministry of Health for the purpose of contact tracing, they must make these details available to the Ministry of Health for that purpose. 
2. The primary ticket holder must download the NZ COVID Tracer app, and take responsibility for ensuring that anyone they provide a ticket to also downloads the NZ COVID Tracer app. 
3. Upon arrival at the Match, a Ticket Holder must use the NZ COVID Tracer app to scan the Match specific QR code. Match specific QR codes will be located at points of entry, and around the event Venue.
4. All Ticket Holders must commit to stopping the spread of COVID-19. The primary Ticket Holder is responsible for ensuring that neither they, nor anyone they provide a ticket to, attends the Match:
• if they have COVID-19
• if they are displaying any symptoms of COVID-19
• if they are awaiting results from a COVID-19 test
• if they are subject to a 14-day isolation period
• if they are feeling unwell
5. If the Match is cancelled as a consequence of COVID-19 restrictions, NZC will work with the appointed ticketing agent, Ticketek, to contact the Ticket Holder and set up an adequate and proportionate refund process. 

See Entry Terms & Conditions for Dream11 Super Smash matches.

Current refund terms and conditions

International Matches Refund Policy

This policy only applies in respect of Tickets purchased to a Match.

This policy does not apply to corporate hospitality products; please instead refer to the Corporate Hospitality Conditions set by the Major Association providing the hospitality portion of the ticket.

When a match is affected by inclement weather, or light, New Zealand Cricket will refund a portion of ticket price based on the following terms and conditions:

ODI & T20i

Match Format/Ticket Type 100% Refund Policy* 50% Refund Policy*
ODI

Less than fifteen (15) overs are completed during the entire Match and no result is recorded for the Match.

More than fifteen (15) but less than twenty-five (25)  overs are completed during the entire Match and no result is recorded for the Match. 

T20

Less than five (5) overs are completed during the entire Match and no result is recorded for the Match. 

More than five (5) but less than fifteen (15)  overs are completed during the entire Match and no result is recorded for the Match. 

*Less any applicable Stadium levies
** Please note: For the purposes of this policy the question of whether a “result” has been recorded will be determined by the Laws of Cricket (as in force at the relevant time).

Please note:

Double-header match day (where two matches are scheduled to be played at the same venue on the same day) – you will be eligible for a refund of 100% of the ticket value if less than 10 overs are completed in total (across the two matches) and no result is recorded for either match.

Test Match

Match Format/Ticket Type 100% Refund Policy* 50% Refund Policy*

Test - Single Day

Less than ten (10) overs are completed and no result is recorded for the Match on the day.

More than ten (10) overs but less than twenty (20) overs are played with no result recorded for the Match on the day.

Test - Single Day Second Session

After the time that a second session ticket permits entry, less than ten (10) overs are completed and no result is recorded for the Match in the second session.

N/A

*Less any applicable Stadium and ticket levies
** Please note: For the purposes of this policy the question of whether a “result” has been recorded will be determined by the Laws of Cricket (as in force at the relevant time).

Test Match Pass

Extent of Play Refund Policy*

Match finishes in under three (3) days with no result recorded. 

Refund of one day based on a pro rata basis will apply.

Less than ten (10) overs are played on any of the first three days with no result recorded for the Match on the day. 

Refund of one day based on a pro rata basis will apply.

More than ten (10) overs but less than twenty (20) overs are played on any of the first three days with no result recorded on the day. 

50% refund of one day based on a pro rata basis will apply.

*Less any applicable Stadium levies
** Please note: For the purposes of this policy the question of whether a “result” has been recorded will be determined by the Laws of Cricket (as in force at the relevant time).

Please note: Entry to Day 5 of a Test match (if applicable) is granted free of charge for Test Match Pass holders and is therefore excluded from a refund.


Conditions of Refund

- NZC does not guarantee that the Match for which a Ticket is issued will take place at the date, time and Venue indicated on the Ticket.
- NZC reserves the right to make alterations to the time, date and Venue of any Match or the seating number referred to on a Ticket in the event of unforeseen or other circumstances, including (without limitation), force majeure, safety and security concerns, weather or playing conditions, or decisions from any competent authority. In the event of such alteration, NZC (including any applicable Ticketing Agency) will not be liable to you or any other person for any costs, expenses or other losses resulting from such alteration, except to the extent set out in the Ticket refund policy.
- A Ticket will not be refunded and you will not be entitled to any refund and/or compensation from NZC:
(a) if a Match is completed early in the normal course of play (i.e. completed in accordance with the rules for the Match, as determined by NZC);
(b) if the Ticket is lost, stolen, defaced or otherwise unused; or
(c) if your entrance to a Match is delayed, including but not limited to reasons of public transport, road closures, other means of transportation, security inspections and/or other external factors.

- NZC will not be required to refund any fees or charges paid in addition to the Ticket Value of the Ticket (for example, any Service/Delivery Fee, merchant charges or other foreign exchange charges). No interest or costs will be payable in respect of any monies refunded.
- NZC will not be liable for any associated costs, expenses or loss (including, without limitation, any indirect and/or consequential loss, such as for travel to the Venue or any accommodation costs).
- No refund(s) will be payable in relation to any Ticket(s) which, for whatever reason, were provided free of charge.
- No refunds will be payable if you or any Ticket holder is refused entry to, or removed from, a Venue by reason of a breach of the Ticket and Entry Conditions.
- NZC cannot provide refunds or any form of compensation for tickets purchased through non-authorized ticket sellers.
- NZC reserves the right to make amendments to this policy from time to time at its sole discretion and without notice. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase.


Domestic Matches

See refund policy for the Super Smash and Ford Trophy.


How to request a refund:

For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. If the credit card you used to purchase has expired, please make a note of this in the email so a Ticketek representative can contact you for new details. If you purchased at a Ticketek agency using EFTPOS or cash then please provide bank details so Ticketek can refund you directly. Please do not provide credit card details in emails. Tickets must be received within 30 days of the date the game was scheduled to be played.

If you would prefer to send your refund request by post, please send it to Ticketek New Zealand Limited ('Ticketek'), PO Box 6334, Wellington.

Refund timescales:
NZC will work closely with Ticketek to adhere to the below timescales for processing refunds:

When entitled to a 100% refund, these will be processed within 10 business days.
When entitled to a partial refund, these will be processed within 15 business days.

For larger stadiums (such as Sky Stadium and Eden Park):
When entitled for 100% refund, these will be processed within 15 business days.
When entitled to a partial refund, these will be processed within 20 business days*

*Timing may vary with high volumes and will be communicated by Ticketek upon receipt of your request.

Any tickets received by the ticket agency or by Ticketek outside the period specified above will not be eligible for any refund and no responsibility will be accepted by Ticketek or New Zealand Cricket in respect of such applications for refund.

ADMISSION TO ANY EVENT IS SUBJECT TO THE SELLER'S AND THE VENUE'S TERMS OF ADMISSION.

With Thanks To

Sky Sport Pitch ANZ Ford Mediaworks
Accor Hotels CCC Dream11 Dynasty Gillette GJ Gardner Hertz Les Mills Monteiths Powerade TAB